Write to support@paymenty.io. We respond within 1 business day.
Help & Support
We’re here when you need us.
Reach out by email or contact form and our team will get back to you within 1 business day.
Get in touch
Contact form
Prefer a form? Send us a message with your question and we’ll get back to you.
Common topics
A quick overview of what our team can help you with. For detailed answers, check the FAQ or contact us directly.
Getting Started
- Creating your Paymenty account
- Completing payment provider onboarding
- Setting up your first branch and device
- Inviting team members and assigning roles
Payments & Checkout
- Creating a one-time payment link
- Generating and sharing QR codes
- Configuring payment amounts and suggested presets
- Issuing refunds via the dashboard
Dashboard & Reporting
- Reading your transaction dashboard
- Exporting transactions as CSV or PDF
- Reviewing branch and device activity
Mobile App
- Pairing the mobile app with your branch
- Accepting in-person payments with Tap to Pay
- Switching between branches and devices
Kiosk Mode
- Pairing a tablet in kiosk mode
- Configuring kiosk amounts and branding
- Exiting kiosk mode with the staff PIN
Billing & Account
- Understanding payment processing fees and your invoice
- Updating organisation and bank details
- Changing your plan
Can’t find what you need?
Reach out to our support team. We respond within 1 business day.